In order to implement the work policy of "Quality First, Customer First, Customer Satisfaction", the company has established a perfect customer-centric after-sales service system.
· Carefully record the information of users purchasing products, and establish after-sales service registration files for users.
· The sales staff tracks the users, asks for their opinions and suggestions, and fills in the access records.
· Regarding the user's opinions, requirements and problems exposed by the product, the receptionist will fill in the "Customer Complaint Record Form" and notify the sales department manager to urge the relevant departments to find out the reasons and take corresponding solutions.
· For the quality of the product, return it within the specified period.